At Quickbookintuits, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund and return policy.

Conditions for Returns

  • Eligibility: Items must be returned within 30 days of receipt to be eligible for a refund or exchange.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact. Sale products are also eligible for returns and refunds under the same conditions.
  • Non-Returnable Items: Certain items, such as digital products and software licenses, are non-returnable and non-refundable.

Process for Returns

  • Initiate a Return: To initiate a return, please contact our customer support team at support@quickbookintuits.com or call +1 (540) 597-4043. Provide your order number and reason for the return.
  • Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  • Packaging: Ensure that the item is securely packaged to prevent damage during transit. Include the original receipt and the RMA number inside the package.

Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
  • Approval: If the return is approved, we will process the refund to your original method of payment. You will receive an email confirmation once the refund has been issued.
  • Timeline: Refunds are typically processed within 7-10 business days after we receive and inspect your returned item.

Sale Products

  • Eligibility: Sale products are eligible for returns and refunds under the same conditions as regular-priced items.
  • Refund Amount: The refund amount for sale products will be based on the sale price paid at the time of purchase.

Exchanges

  • Policy: We accept exchanges for defective or damaged items. If you need to exchange an item, please contact us at support@quickbookintuits.com or call +1 (540) 597-4043 to arrange the exchange.
  • Process: Follow the same process as initiating a return. Once we receive and inspect the original item, we will ship the replacement item to you.

Shipping Costs

  • Responsibility: Customers are responsible for the shipping costs associated with returning items unless the return is due to our error (e.g., incorrect or defective item).
  • Non-Refundable: Original shipping charges are non-refundable, except in cases where the return is due to our error.

Contact Information

  • Support: For any questions or concerns regarding our refund and return policy, please contact our customer support team at support@quickbookintuits.com or call +1 (540) 597-4043.